Refund and Returns Policy

Effective Date: January 7, 2025

At MaxSuri, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a clear and fair refund and return process.

1. Return Policy

We accept returns within 30 days from the date of purchase for most items. To qualify for a return:

• The item must be unused, unworn, and in its original condition with tags still attached.
• The item must be in its original packaging.

If you wish to return an item, please contact us at info@maxsuri.com to request a return authorization. Once authorized, you will receive instructions for returning the product.

2. Refund Process

Once we receive and inspect your returned item, we will process your refund. The refund will be issued to the original payment method used at the time of purchase. Please note that it may take 5-7 business days for the refund to appear in your account.

3. Non-Refundable Items

Certain items are non-refundable, including:

• Sale items or clearance items
• Personalized or custom-made products
• Gift cards

If you return any of these items, we will not issue a refund.

4. Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please return the original item for a refund and place a new order for the desired item.

5. Shipping Fees

Shipping costs for returned items are the responsibility of the customer unless the return is due to an error on our part (e.g., defective product or incorrect item received). In such cases, we will cover the return shipping costs.

6. Damaged or Defective Products

If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will provide a full refund or send a replacement, depending on your preference.

7. How to Return Your Item

To initiate a return:

• Contact us via email at info@maxsuri.com with your order number and reason for return.
• We will send you a return authorization and instructions on how to return the item.
• Once the return is processed, we will issue a refund or send a replacement if applicable.

8. International Returns

International customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure your return is received.

9. Changes to This Policy

MaxSuri reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with the updated effective date.

If you have any questions or need assistance with your return or refund, please contact us:

Contact Information
Hotline: (205) 599-9034
Address: 6216 Crest Green Rd S, Birmingham, Alabama
Email: info@maxsuri.com
Website: maxsuri.com