Shipping Policy
Effective Date: January 7, 2025
MaxSuri is dedicated to providing timely and reliable shipping services. This Shipping Policy outlines the processes, options, and expectations related to shipping orders placed on our website, maxsuri.com.
1. Order Processing
Once your order is placed, our team will begin processing it as quickly as possible. Orders are typically processed within 1-2 business days. However, during peak seasons or promotional events, processing may take longer. You will receive an email notification once your order has been dispatched, including tracking information.
2. Shipping Options and Costs
MaxSuri offers a range of shipping options to suit your needs. The available options and their associated costs will be displayed during the checkout process based on your shipping address. The following are common shipping methods we offer:
- Standard Shipping: Delivery within 5-7 business days (Domestic)
- Expedited Shipping: Delivery within 2-3 business days (Domestic)
- Overnight Shipping: Delivery within 1 business day (Domestic)
- International Shipping: Delivery times vary based on destination and customs processing.
Shipping costs are calculated based on the weight, dimensions of your order, and the shipping method selected. Free standard shipping may be available on qualifying orders; details will be provided at checkout.
3. International Shipping
MaxSuri ships internationally to select countries. Shipping fees for international orders are calculated based on the destination and are subject to change. Please note that international customers may be responsible for paying customs duties, taxes, or import fees upon delivery. These charges are not included in the shipping cost and are the responsibility of the customer.
4. Shipping Restrictions
Currently, we do not ship to P.O. boxes or APO/FPO addresses. Additionally, we are unable to fulfill orders to certain countries or regions due to shipping restrictions. Please verify that your shipping address is valid and complete to avoid delays.
5. Delivery Timeframes
Delivery timeframes vary depending on your location, the shipping method selected, and whether the item is in stock. The estimated delivery times are:
- Domestic Standard Shipping: 5-7 business days
- Domestic Expedited Shipping: 2-3 business days
- Domestic Overnight Shipping: 1 business day
- International Shipping: 7-14 business days (may vary by country)
While we strive to meet these delivery timeframes, MaxSuri is not responsible for delays caused by shipping carriers, weather conditions, or customs processing.
6. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor your order’s progress through the carrier’s website. If you encounter any issues with tracking, please contact us, and we will assist you.
7. Shipping Issues and Lost Packages
MaxSuri is not responsible for lost, damaged, or stolen packages once they have been confirmed as delivered by the carrier. If you experience an issue with your shipment, such as a lost or damaged package, please contact the shipping carrier directly to file a claim. If the carrier is unable to assist, contact us for further support.
8. Shipping Address
Please ensure that your shipping address is correct and complete at the time of checkout. MaxSuri is not responsible for delivery failures due to incorrect or incomplete addresses provided by the customer. If you notice an error in your address, please contact us immediately to correct it.
9. Order Modifications
Once your order is placed, changes such as address updates or item modifications can only be made if the order has not been processed yet. If you need to make a change, please contact us immediately. We will do our best to accommodate your request, but we cannot guarantee changes once the order has entered the processing stage.
10. Shipping Notifications
MaxSuri sends email notifications when your order is processed, shipped, and out for delivery. If you do not receive these updates, please check your spam folder or contact us to ensure your email address is correctly listed in your order details.
For any shipping-related inquiries, please contact us:
Contact Information
Hotline: (205) 599-9034
Address: 6216 Crest Green Rd S, Birmingham, Alabama
Email: info@maxsuri.com
Website: maxsuri.com